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Operating Model Implementation & Change Management​

Operating Model Implementation & Change Management
Client ACWA POWER
Region Saudi Arabia
Sector Energy and Utilities
Testimonial

The Challenge

ACWA Power is a leading Saudi-based developer of power and desalinated water, recognized for its rapid growth through extensive project development in renewables, international expansion, and technological innovation. To effectively achieve its ambitious expansion goals, ACWA was implementing a new operating model aimed at creating a cohesive ‘one-company’ organization while facilitating rapid growth across various regions. This initiative involved establishing a region-based organizational structure and strengthening the supporting functions.​

To successfully roll out this new operating model, ACWA required comprehensive change management support in designing and managing a program that ensures:​

  • A motivated and engaged workforce that actively embraces the new operating model.​
  • Implementation aligned with strategic objectives, ensuring effective dissemination of the intended model.​
  • Increased efficiency, productivity, and achievement of key performance indicators (KPIs) while minimizing disruption to ongoing business operations.​

Our Approach

  • We assembled a diverse project taskforce comprising key organizational areas, including HR, Finance, Legal, Organizational Development (OD), IT, and Communications. Structured governance mechanisms were established to monitor progress, address risks, and update workstream plans effectively.​
  • Change management plans were co-developed for each workstream. We simulated change management procedures with the respective teams to identify gaps and refine strategies,ensuring effective implementation.​
  • Detailed plans were defined for each workstream, outlining tasks, timelines, and resources. These were then integrated into a comprehensive, holistic project plan.​
  • The change management plan was executed with continuous feedback collection, progress monitoring, outcome evaluation, and necessary adjustments to ensure successful implementation.​

Key Outcomes

  • The operating model was successfully implemented at an accelerated pace. All personnel changes were compliantly actioned, supported by an extensive communications program, a comprehensive financial assessment, and systems updates within five months of defining the operating model.​
  • A consistent approach, toolkit, and delivery method were established for future change management and implementation, with well-defined processes to ensure effective change delivery.​
  • Survey results indicated a high-level of satisfaction amongst employees and workstream leads:​ 90% believed their feedback and insights had been considered and acted upon during the change process
  • Survey results indicated a high-level of satisfaction amongst employees and workstream leads: All 8 workstream leads were ‘satisfied’ or ‘extremely satisfied’ with the outcomes of the change management program
  • Survey results indicated a high-level of satisfaction amongst employees and workstream leads:​ 78% were ‘satisfied’ by the communication of the ongoing change process.​

What our clients say about us

“Q5’s expertise led to exceptional results in our change
management workstream, setting a new standard recognized by
ACWA leadership and beyond”​

Elise Van Zeeland, Executive Director – ODOE​
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Operating Model Implementation & Change Management

To support rapid expansion, ACWA wanted to implement a region-based operating model to create a cohesive one-company organization and strengthen enabling functions.

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Q5 is a trading name of Q5 Ltd, which is registered in Riyadh, Registration No. 7040626454.
The Registered Office is 6321 Olaya Street, Al Sahafah District, Riyadh 13321, KSA.
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