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Health & Social Care

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Opportunities to improve care globally are greater than ever before

Health systems globally are shifting toward Accountable Care approaches, moving from fragmented delivery and activity-based models to integrated systems accountable for outcomes, value, and population health.

In Saudi Arabia, this shift requires more than policy intent. It demands operating models, governance, delivery capability, and leadership alignment that can mobilize reform at scale and sustain performance over time.

Q5 supports health leaders to design, implement, and operationalize accountable models of care, bringing global best practice into the Saudi context with a clear focus on execution and outcomes.

But there are also serious challenges to overcome

The opportunity to improve health outcomes has never been greater yet the ability to act is increasingly constrained.

Health systems face sustained pressure from short-term funding cycles, capacity constraints, and rising demand, limiting their ability to adapt or invest for the future. At the same time, rigid hierarchies and decision structures slow change unless a crisis forces action.

The question for health leaders is simple: how to shape the future of care while continuing to deliver at scale, every day.

Addressing this requires organizational models and governance that enable continuous adaptation, not episodic reform.

Testimonials

What our clients say about us

“I want to extend my gratitude to all the Q5 team on achieving this huge milestone for HHC & the Kingdom, your patience and dedication pays off today with the approval of the manual, a moment to keep and an achievement to be proud of. Thank you

Exec. Director – Planning & Oversight, HHC​

“Q5 were able to take a complex brief with a number of significant strands to it and work across our partnership quickly and effectively to deliver it within a very limited timeframe.

They managed stakeholder engagement efficiently and effectively, across a number of organisations and many interested parties, balancing the need to engage and involve during a period when staff were under high pressure as a result of the pandemic.”

Cath Doman, Director of Health and Social Care Integration, Cardiff and Vale University Health Board – NHS Wales

“The Q5 team have been instrumental in defining the New Hospitals’ Programme Operating Model, and our top-line structures. Through their naturally collaborative style, embedding themselves in our teams, and appreciating our unique context, they provided invaluable OD expertise to help us set-up our Major Government Infrastructure Programme at pace.”

Morag Stuart, Chief Programme Officer, NHS England- New Hospital’s programme

“…they ‘get’ government and the civil service, are very skilled at taking the heat out of difficult conversations and also at identifying and focussing on the key points. 

They genuinely listen and they thoughtfully respond, which is a rare quality.‎ And most importantly, even while flexing and responding, they relentlessly maintain momentum.‎ I’d recommend them for any high-stakes government project.”

Hulya Mustafa, Transition Programme Director, NHS, Department of Health

“The can do attitude of the Q5 team, coupled with professionalism and a desire to do things once, proved a successful solution to the delivery of the estates response. Such has been the learning, we as a team, are looking to replicate a similar structure for BAU.”

Simon Corben – Director and Head of Profession, NHS Estates and Facilities

Thank you so much for all your hard work and late nights to meet the deadline!

We have achieved so much over the last nine months, and this would not have been possible without your guidance, organisation, skills, knowledge, and helpful challenge!

Emma Cooke, Deputy Executive Director of Therapies & Health Science, Cardiff and Vale University Health Board, NHS Wales

“I should personally like to thank Q5 for their support in assisting with the delivery of “shared care” to the residents of Cardiff and the Vale of Glamorgan and a “blue print” to support our national rollout. “There are decades where nothing happens; and there are weeks where decades happen.” With your support “There were years where nothing happens; and there are months when years happen”

Gareth Bulpin, National Architect, Eye Care Digitalisation, NHS Wales

 “I am very grateful for the work of the Change Hub in supporting us as an executive team to clarify our thinking around the strategic priorities of the organisation. Following one of the most challenging periods in the history of the NHS, we need to refocus our attention on achieving the goals in our strategy in the context of the recovery from COVID-19.

“I am confident that our new strategic priorities will allow us to do that with the support of the Change Hub who will help us to deliver against them.”

Len Richards, Chief Executive Officer at The Mid Yorkshire Hospitals NHS Trust (ex-Chief Executive of Cardiff and Vale UHB)
Case Studies

How we’ve helped others

Learn more about our work in the sector

Our work typically spans two connected areas that enable accountable care to function in practice.

Strategy development

We support health leaders to align clinicians, managers, and stakeholders around a shared accountable care vision.

This includes:

  • Defining the future state of care delivery within accountable care structures
  • Reshaping services to enable system working across providers and settings
  • Identifying the data, technology, and performance capabilities required to manage accountability

Using Q5’s evidence-based tools and methodologies, strategy is translated into clear priorities, shared accountability, and coordinated delivery, moving beyond static plans to active system mobilisation.

Service design
We work with clinical and operational teams to design future-state models of care that support accountable care outcomes.

This includes:

  • Mapping patient pathways across the accountable care system
  • Designing integrated care models that improve experience, efficiency, and outcome accountability
  • Defining the digital and operational capabilities needed to enable performance management

The result is a practical blueprint for accountable care implementation, including prioritised service changes and a focused digital roadmap that supports sustainable delivery.

Our work typically spans two connected areas that enable accountable care to function in practice.

Strategy development

We support health leaders to align clinicians, managers, and stakeholders around a shared accountable care vision.

This includes:

  • Defining the future state of care delivery within accountable care structures
  • Reshaping services to enable system working across providers and settings
  • Identifying the data, technology, and performance capabilities required to manage accountability

Using Q5’s evidence-based tools and methodologies, strategy is translated into clear priorities, shared accountability, and coordinated delivery, moving beyond static plans to active system mobilisation.

Service design
We work with clinical and operational teams to design future-state models of care that support accountable care outcomes.

This includes:

  • Mapping patient pathways across the accountable care system
  • Designing integrated care models that improve experience, efficiency, and outcome accountability
  • Defining the digital and operational capabilities needed to enable performance management

The result is a practical blueprint for accountable care implementation, including prioritised service changes and a focused digital roadmap that supports sustainable delivery.

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